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© Copyright 2002-2004
A Shot On Site
Digital Photography


Created by
Log Web Design

Guarantee & Return Policies
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At A Shot On Site, your satisfaction is our number one concern. That is why we guarantee the quality of our products.

If for any reason you are not satisfied with the quality of your order, please contact us within 14 days and we will reprint your order for you or give you your money back.

If you are not happy with the quality:

If the quality of your order does not meet your expectations for any reason, mail only the items you are not happy with to the following address and we will either reprint your order or give you your money back. Please use Regular Post only when mailing your order to the following address:

Customer Service
ATTN: A Shot On Site Returns
508 B Lonelm Court
Waterloo, Ontario
N2L 5E1

Please include the item that you are not happy with, a copy of your receipt with the Order ID number and a description of the problem in your package.  In addition, please indicate whether you would like us to reprint the order or give you your money back.  If we are reprinting your order, we will mail them back to you free of charge.

If we made a mistake:

If we missed an item in your order, or printed the wrong item, please email us at kharrington@a-shotonsite.com . Include in your email, your Order ID number(s) along with a brief description of the problem. We will reprint your order and mail it to you free of charge.

Important note about the A Shot On Site Guarantee:

Please note that this guarantee does not apply to issues that fall into either of the following categories:

  • A Shot On Site is not responsible for any accuracy, spelling, or punctuation mistakes on the customer's part. Please be sure to preview the contents of your text for cards, mugs, shirts and correct any mistakes before concluding your order.  A Shot On Site does not and will not proofread for (or correct) any such mistakes. 

  • Electronic product (Emailed photos) are not refundable.  Due to the very nature of the electronic product, once a product has been delivered the order can / will not be refunded.